At WhatBirthday, every sale is important to us, and we strive to deliver cakes that meet your expectations in quality and design.

Order Process:
When you place an order with us, it is considered final once we send an order confirmation via email. All cakes are made-to-order, meaning we prepare each cake fresh based on your specifications, including flavor, size, and design. Therefore, we encourage you to double-check all details before placing the order, as changes may not be possible once the cake is being prepared.

Delivery Policy:
We offer various delivery options to meet your needs, from same-day local delivery (where applicable) to scheduled deliveries for special occasions. Please ensure someone is available at the specified delivery address to receive the cake, as we cannot be responsible for cakes left unattended or delayed due to incorrect delivery information.

Quality Commitment:
All our cakes are handcrafted with the finest ingredients to ensure a high standard of freshness and flavor. In rare cases, if an issue arises due to our error, we are committed to resolving it swiftly through replacements or refunds, as outlined in our Refund and Returns Policy.